Gracey & Associates
Hire Notes + FAQ
| These notes briefly describe the hire procedure in plain English and cover frequently asked questions. The full Terms and Conditions available here are also supplied with our Hire Agreement, which must be completed before any equipment is dispatched. |
| Accessories Cables and other accessories are not included unless specifically mentioned - so you only pay for what you need. Please add any additional items you want from our wide range of accessories |
| Cancellation Charges may be due if you return a signed hire agreement to us and subsequently cancel the hire. Please read the Terms and Conditions for more information. |
| Delivery Delivery is normally by noon next day to most parts of the UK. If you are near a main centre then 10.30 am or even earlier can be arranged at extra cost. There are no guarantees, we are all in the hands of the carrier, although 10.30 and noon are usually pretty reliable. Same day delivery, using a small local carrier or taxi, may be possible, but this option is relatively expensive and not always possible at short notice. If the equipment is being shipped away from mainland Britain, or to remote areas, or the timely arrival of the equipment is of utmost importance to you, then we recommend allowing for possible delays by the carrier; this could mean shipping a day earlier. |
| Insurance: Comprehensive insurance, new for old, must be arranged for the duration of the hire. As most organisations already have a policy covering equipment hire, this is not usually a problem. |
| Insurance in Transit: When we dispatch goods, they are insured in transit. Carriers are notoriously bad at providing adequate insurance cover, so we recommend you check with your carrier to ensure the equipment is covered on the return journey or alternatively you can contact us and we will arrange the collection on your behalf. If you wish us to organize this service, we must know before 11 am on the day the equipment is ready, packed and labeled. |
| Overseas Hire: As a UK company our Hire Agreements are not covered abroad. Therefore we may only hire to UK based organisations or their overseas affiliates. Neither can we offer an export service as each country have their own regulations and strict paperwork requirements governing the import and export of equipment. Hires also tend to come under special 'temporary import' rules and are best handled by someone with local knowledge. Overseas customers are welcome to hire through their UK branch or affiliated companies who can organise shipping and return of the equipment. |
| Setting up an account This is a straight forward procedure and usually only takes a couple of hours. We can only supply registered companies or known organisations and do not accept Credit Card payment. To set up an account we require your company registration number and two trade references ** including telephone numbers and contact names, faxed to us on 01933 624 608. Please submit your references on a company letterhead adding any additional information that may be relevant, such as the invoice address if different, contact name and numbers of the person hiring the equipment, etc. Once the account has been approved, we fax you a Hire Agreement. Please check it carefully to make sure we have understood your requirements and dates. Please sign the Schedule, include your order number and return it to us either by fax or post, e-mails are not legally acceptable ***. Our Hire Agreement(s) must be signed and received back before goods can be dispatched. The first hire will be dispatched to your office address, but any hire thereafter can be delivered to an alternative address or even collected from our premises. See also the minimum hire, insurance, delivery/collection options detailed above. |
| ** Trade references are not required for well known organisations. *** The internet is a convenient medium for rapid data transfer, but is not secure. E-mails and attachments may be intercepted after they are sent, so contractual documents are only acceptable by facsimile or post. |
| Gracey & Associates 01933 624212 |
| BSI approved for the hire of noise & vibration instruments |
| Home | Search |
| This page sets out in plain english the procedures for hiring equipment from us together with general information on our hire service. |